Think Cultural Health
HHS.gov HHS.gov
minorityhealth.hhs.gov
A Physician's Practical Guide to Culturally Competent Care

Home › Help/FAQs

Help / FAQs


My Progress

The "My Progress" page, on the blue box located at the top right of each page, is an online record of your continuing education activities. This page displays each major section of the site, the status, and the date it was completed. From this page, you can also print your certificate at any time. You must complete an entire Course to earn credits. You must pass each Posttest with a score of 70% or better and complete the Course Evaluation.

Back to top



Accessing Content

Each Course includes modules. You must complete the modules in sequential order.

If you attempt to jump ahead to a different module without completing a required task, you will receive a message that tells you the section that you must complete before moving forward.

Back to top



Automatic Log-Out

If you are participating in this course and you leave your computer idle for 45 minutes or more, the system will automatically end your session by logging you out. If this happens while you are filling out a form or answering a test, you will lose your answers and the system will prompt you to log-in again. This time limit is imposed to prevent someone else from clicking or submitting something to an 'open Web session' if you step away from your computer.

Back to top



Submitting Questions and Comments

Contact information:
Office of Minority Health
Email: CCCM@ThinkCulturalHealth.hhs.gov
Toll Free Telephone: (844) 899-8057, there is no extension necessary!

General Questions:
For general questions or comments, please fill out this form.

Technical Questions:
For technical support, please fill out this form.

The Think Cultural Health team is available to answer questions Monday through Friday from 8am-4pm ET.

We also encourage you to fill out our site feedback form.

Back to top



Updating Your Profile

If you need to update information on the Registration form, begin by logging onto the site with your user name and password. On the blue box located at the top right of each page, click on "Update Profile." You will see the original Registration form previously submitted. Begin updating your information and be sure to hit 'Submit' at the bottom of the page. Your password can also be updated by using this form.

Back to top



Reference for the National CLAS Standards

The National CLAS Standards are available through the continuing education site. Click on the National CLAS Standards link located on the left navigation bar to download a printable flyer of the National CLAS Standards.

Back to top



Can DOs receive continuing education credit for completing this program?

Yes, DOs can obtain a maximum of 9 continuing education credits for completing this program. The American Academy of Osteopathy (AAO) accepts Category 1 AMA Physician's Recognition Award credits, for which this program is accredited. It is the responsibility of each DO to retain their continuing education records to submit to the national AAO or state chapter at the time of re-licensure.

Back to top



Are nursing continuing education credits available for the curriculum?

Cine-Med

No, as of January 1, 2008, A Physician's Practical Guide to Culturally Competent Care no longer offers continuing education credits for nurses. Nurse Practitioner credits are still available after this date. Continuing credits are available for nurses through the Culturally Competent Nursing Care: A Cornerstone of Caring e-learning program located at https://ccnm.thinkculturalhealth.hhs.gov.

Nurse Practitioners:
This program is approved for 9.0 contact hours of continuing education by the American Academy of Nurse Practitioners. Program ID 1411504. This program was planned in accordance with AANP CE Standards and Policies and AANP Commercial Support Standards.

Back to top



Are nursing credits available for nurses practicing in the state of California?

No, as of January 1, 2008, this web site no longer offers continuing education credits for nurses.

Continuing credits are available for nurses through the Culturally Competent Nursing Care: A Cornerstone of Caring e-learning program located at https://ccnm.thinkculturalhealth.hhs.gov.

Back to top



Are pharmacy credits available for the curriculum?

No, as of January 1, 2009, this Web site no longer offers continuing education credits for pharmacists.

Back to top



Osteopathic Family Physicians

This activity, A Physician's Practical Guide to Culturally Competent Care, has been reviewed by the American Osteopathic Association (AOA) and is acceptable for up to nine (9) AOA Category 2-B credits for successful completion of the full program consisting of three 'Themes' with a required minimum cumulative score of 70%.

The American Osteopathic Board of Family Physicians (AOBFP) requires completion of various portions (Themes) of this program for its professionalism module as part of its Osteopathic Continuous Certification (OCC) process. Three (3) CME credits may be awarded for successful completion of each of three Themes.

Upon successful completion of the required Themes, mail (AOBFP/OCC Docs, 330 E. Algonquin Road, Ste. 6, Arlington Heights, IL 60005) or email (aobfp@aobfp.org) a copy of your completion certificate listing either credits. You may also send your certificate copy to AOA Department of CME (142 E. Ontario St., Chicago, IL 60611) to request the addition of CME credits to your record.

Back to top



For how long is the program accredited?

The A Physician's Guide to Culturally Competent Care program is currently, and for the foreseeable future, accredited for continuing education credits.

OMH is obligated per our accrediting agreement to post the expiration dates of continuing education programs, and this is common to other continuing education courses. We are committed to ensuring that the reaccrediting process is completed in a timely manner so that the deadline extension occurs in a transparent and seamless way for users.

Back to top



How do I access my certificate?

To access your certificate, please click the "My Progress" link from the blue box located at the top right of each page. At the top of this My Progress page, there is a blue box titled Curriculum Certificate. Select the "View/Print Certificate (PDF or HTML)" link and allow the certificate to download, which may take a few minutes.

Back to top



Increasing font size

To increase the size of the font, you may adjust the settings on your monitor to increase your screen resolution. If you have a mouse with a track ball, you may press down the control key and move the track ball to increase the font size as well.

Back to top