Transcript Module 2.2

Maria Gonzalez: (In Spanish) Hello, I want to speak with Doctor Rivera. Doctor Rivera.

Joan McBride: You don't have an appointment.

Maria Gonzalez: Doctor Rivera...

Joan McBride: No appointment.

Maria Gonzalez: I have a question for her. I have a question about my son.

Joan McBride: No appointmente.

Dr. Brown: What's going on out here? What's going on?

Joan McBride: She wants to see Dr. Rivera, and she doesn't have an appointment.

Dr. Brown: Joan, you triple-book patients as a matter of policy, and you're concerned about an open slot now? You know, her son just overdosed, and she was hospitalized too.

Rose Baker: Hola Maria, Dr. Rivera will see you soon. The hospital sent her over after Arturo swallowed those pills.

Maria Gonzalez: My son.

Joan McBride: If you live in America, you should speak English. There should be a law.

Dr. Brown: You got a walk-in. Mrs. Gonzales again. I told you about her losing it in the emergency room the other after her boy OD'd on amitriptyline?

Dr. Rivera: Uh-huh.

Dr. Brown: She was a real basket case.

Dr. Rivera: Sounds like she had an ataque.

Dr. Brown: Well, she had an attack all right. Who but an Hispanic woman could get that worked up?

Dr. Rivera: I was talking about an ataque de nervios. It's a cultural-bound syndrome recognized in the DSM-4.

Dr. Brown: Don't get so upset. It was just a little joke.

Dr. Rivera: Well, your joke isn't funny. Fostering stereotypes through humor is still fostering stereotypes. It's hurtful, and it goes on far too much in this office.

Maria Gonzalez: I am going crazy, I am not well.

Dr. Rivera: No, no, no. Calm down, calm down, You are not going crazy, okay? You're not going crazy. I think that you are just having an ataque de nervios, It's just the attack of the nerves. It happens to anyone, I am going to give you a pamphlet that is bilingual. It is in Spanish and English to explain to you what an attack is but do not worry about this now! Okay?

Maria Gonzalez: Okay.

Dr. Rivera: The big problem here...The most important problem here is your son.

Maria Gonzalez: Yes, my son.

Dr. Rivera: your son, so let's talk about his medicine. Okay? You're going to give him one -- one pill a day, everyday. Only one pill a day each day. It is better to give it in the morning, in the morning with his breakfast, with breakfast.

Maria Gonzalez:Thanks, but also I feel bad because my son is on the streets with his friends every night.

Dr. Rivera: Okay, did you -- you talked to the counselor? Have you spoken with a counselor about this?

Maria Gonzalez: Yes, but she doesn't speak in…she speaks in English only.

Dr. Rivera: Oh, you're kidding. In -- okay... I am going to write you a note...I'm going to write you a little note...for you to ask for a counselor that speaks Spanish.
Much better! So we're going to get you a counselor that speaks what I want you to do is call and make an appointment for you and Arturo. Okay? As soon as possible!

Maria Gonzalez: So as soon as possible -- uh-huh.

Dr. Rivera: And don't worry, everything's going to be fine.

Maria Gonzalez: Thank you, thank you, many thanks!

Dr. Rivera: Okay. We'll work with you.

Maria Gonzalez: Thank you.