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A Physician's Practical Guide to Culturally Competent Care - Participant's Site

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Help / FAQs

What if I am a DVD user?


What do I need to do if the PDF documents don't open?

If the PDF documents are not opening, you may not have Adobe Acrobat Reader installed on your computer. The latest version is available free at http://www.adobe.com/products/acrobat/readstep2.html External Web Site Policy. If you have a previously installed version of Adobe Acrobat Reader, you will need to first uninstall the older version and then install the latest version. If you are still unable to open the PDF, you may not have enough free memory available on your computer to open the file from your browser. In this case, you can download the individual documents onto your computer by right-clicking on the link and selecting 'save target as'. This option will allow you to view the documents locally anytime without having to download them again.

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What happens if I am already using the cccm.thinkculturalhealth.hhs.gov site to complete the course and I want to switch to using the DVD?

There is a separate section on the website for DVD users that is customized for users who prefer studying the material using the DVD and PDF documents. Switching between the online course at cccm.thinkculturalhealth.hhs.gov and the DVD section is transparent to you as your completed work is tracked on either site and you can log on with the same account.

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Can I get continuing education credit for both the DVD and the website?

No, the content is the same in both courses; no additional credits available for using both media (DVD and Web).

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Can DOs receive continuing education credit for completing this program?

Yes, DOs can obtain a maximum of 9 continuing education credits for completing this program. The American Academy of Osteopathy (AAO) accepts Category 1 AMA Physician's Recognition Award credits, for which this program is accredited. It is the responsibility of each DO to retain their continuing education records to submit to the national AAO or state chapter at the time of re-licensure.

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Are nursing continuing education credits available for the curriculum?

Cine-Med

No, as of January 1, 2008, A Physician's Practical Guide to Culturally Competent Care no longer offers continuing education credits for nurses. Nurse Practitioner credits are still available after this date. Continuing credits are available for nurses through the Culturally Competent Nursing Care: A Cornerstone of Caring e-learning program located at https://ccnm.thinkculturalhealth.hhs.gov.

Nurse Practitioners:
This activity is approved for 9.0 contact hours of continuing education by the American Association of Nurse Practitioners. Activity ID 16112415. This activity was planned in accordance with AANP CE Standards and Policies.

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Are nursing credits available for nurses practicing in the state of California?

No, as of January 1, 2008, this web site no longer offers continuing education credits for nurses.

Continuing credits are available for nurses through the Culturally Competent Nursing Care: A Cornerstone of Caring e-learning program located at https://ccnm.thinkculturalhealth.hhs.gov.

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Are pharmacy credits available for the curriculum?

No, as of January 1, 2009, this website no longer offers continuing education credits for pharmacists.

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For how long is the program accredited?

The cultural competency curriculum models are currently, and for the foreseeable future accredited for physician, physician assistants, and nurse practitioner continuing education credit.

OMH is obligated per our accrediting agreement to post the expiration dates of continuing education programs, and this is common to other continuing education accredited courses. We are committed to ensuring that the reaccrediting process is completed in a timely manner so that the deadline extension occurs in a transparent and seamless way for users.

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How can I access the videos?

The supplemental DVD for A Physician's Practical Guide to Culturally Competent Care has been replaced with online access to the video vignettes at https://cccm.thinkculturalhealth.hhs.gov/videos/index.asp

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What if I am a DVD user?

What hardware does the DVD use?

The DVD, provided free of charge, can run on a PC and/or a DVD player attached to a television. If you are using a PC, you will need DVD video playback software installed on your system. If you are using an Apple Macintosh computer equipped with a DVD drive, the software is included with the system.

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What do I need to do if the links do not work on the PC?

You may not have the DVD@ccess application installed properly on your computer. For Windows users, navigate to the "DVD@ccess" folder on your DVD-ROM drive and double-click the file DVD@ccess.exe to install. When installed properly, you will see the DVD Access Icon icon in the lower right corner of your screen. The DVD@ccess software is installed on all Apple DVD-equipped computers; however, it may be disabled. To check if DVD@ccess is enabled, open up the DVD Player application and go to DVD Player -> Preferences -> Disc Setup, and verify that the checkbox labeled "Enable DVD@ccess web links" is checked.

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What if I have installed DVD@ccess but it's not invoking the browser?

If you have installed DVD@ccess but it's not running, double-click on the DVD@ccess.exe file in the C:\Program Files\Apple Computer\DVD@ccess folder; the DVD Access Icon icon should now appear in the lower right corner of your screen.

If you have installed DVD@ccess and it is running, try closing the application by right-clicking on the DVD Access Icon icon and selecting Exit DVD@ccess. Then restart the application by double-clicking on the above mentioned file.

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My disc keeps skipping or has other playback problems, what can I do?

Always handle the disc from the sides and inspect it under the light—if there are fingerprints, wipe them off with a smooth cotton cloth. If there is a scratch, you may need to have the disc replaced.

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Are there different features available on the PC versus viewing the disc on a TV?

While the disc will play on both, playing the disc on a PC will allow for the use of embedded links on the disc—so that Web pages and other assets can be viewed while reviewing the disc on the PC. On the TV DVD player, these links are not accessible.

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