U.S. Department of Health & Human Services
Office of Minority Health

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Course Information
A Physician’s Practical Guide to Culturally Competent Care is a continuing medical education activity:

This continuing medical education activity is jointly sponsored by Ciné-Med Inc. and Astute Technology.

Supported through unrestricted monies from the Office of Minority Health at the United States Department of Health and Human Services.

“Informative, relevant, and engaging...A marvelous e-learning program that will improve the quality of care provided to all patients .... This is likely to be the ‘gold standard’ in cultural competency training for many years to come!” Robert C. Like, MD, MS
Header graphic containing images of multi-cultural children

Help / FAQs


How do I keep track of my progress? / Why can’t I access all of the content? / Why did the system automatically log me out? / How do I submit general or technical issues or questions? / How do I update information from my registration form or change my password? / Where can I find a quick reference for the CLAS Standards? / Can DOs receive continuing education credit for completing this program? / Are nursing continuing education credits available for the curriculum? / Are nursing credits available for nurses practicing in the state of California? / Are pharmacy credits available for the curriculum? / Osteopathic Family Physicians / For how long is the program accredited? / How do I access my certificate? / How do I increase the font size? / I cannot proceed after answering the Self Exploration questions, what can I do?

DVD Users

What hardware does the DVD use? / What do I need to do if the PDF documents don't open? / What do I need to do if the links do not work on the PC? / What if I have installed DVD@ccess but it's not invoking the browser? / What happens if I am already using the cccm.thinkculturalhealth.hhs.gov site to complete the course and I want to switch to using the DVD? / Can I get continuing education credit for both the DVD and the Web site? / My disc keeps skipping or has other playback problems, what can I do? / Are there different features available on the PC versus viewing the disc on a TV? / When will I receive my DVD?


My Progress

The “My Progress” page, located in the “Course Toolkit” section of the side navigation, is an online record of your continuing education activities. This page displays each major section of the site, the status and the date when it was completed. From this page, you can also print your certificate at any time. If you are not a physician, physician assistance, or nurse practitioner, you may earn a Certificate of Participation that is also available from this page. You must complete the Curriculum Introduction and an entire Theme to earn 3 continuing education credits. You must pass each posttest with a score of 70% or better. You can earn a total of 9 credits if you complete all three Themes. You must have Adobe Reader installed to view your certificate.

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Accessing Content

To maximize your learning experience, it is required that you follow this instructional path through the Web site:

1. Read the “Curriculum Introduction” paying careful attention to:
  • The overview of the CLAS Standards and Themes.
  • The background information about the cases, physicians, and patients introduced in the modules.
2. Work through the contents of the modules, beginning with any theme you choose

Theme 1: Fundamentals of Culturally Competent Care
Theme 2: Speaking of Culturally Competent Care
Theme 3: Structuring Culturally Competent Care

Each theme includes three modules. You must complete the modules in sequential order and you must complete each individual module in the following order:

1.The Doctors’ Week (Case)
2.Self-Exploration
3.Learning Points
4.Further Exploration
5.Other Perspectives
If you attempt to jump ahead to a different section without completing a required task, you will receive a message that tells you the section that you must complete before moving forward.

Please visit the “About this Site” section in your “Course Toolkit” for more information

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Automatic Log-Out

If you are participating in this course and you leave your computer idle for 45 minutes or more, the system will automatically end your session by logging you out. If this happens while you are filling out a form or answering a test, you will lose your answers and the system will prompt you to log-in again. This time limit is imposed to prevent someone else from clicking or submitting something to an 'open Web session' if you step away from your computer.

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Submitting Questions and Comments

Contact information:
Office of Minority Health
Email: CCCM@ThinkCulturalHealth.hhs.gov
Telephone: (703) 810-8100 ext. 238

General Questions:
For general questions or comments, please fill out this form.

Technical Questions:
For technical questions, please fill out this form.

The Think Cultural Health team is available to answer questions Monday through Friday from 8am-4pm ET.

We also encourage you to fill out our site feedback form.

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Updating Your Profile

If you need to update information from your registration form, including your Quality Improvement Organization (QIO) affiliation, begin by logging onto the site with your username and password. On the left side of the page locate the 'Course Toolkit' header and click on the 'Update My Profile' link. You will see the original registration form previously submitted. Begin updating your information and be sure to hit 'submit' at the bottom of the page. Your password can also be updated by using this form.

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Reference for the CLAS Standards

The CLAS Standards are available through the continuing education site. Click on the 'CLAS Standards' link located on the left navigation bar to download a printable flyer of the CLAS Standards.

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Can DOs receive continuing education credit for completing this program?

Yes, DOs can obtain a maximum of 9 continuing education credits for completing this program. The American Academy of Osteopathy (AAO) accepts Category 1 AMA Physician's Recognition Award credits, for which this program is accredited. It is the responsibility of each DO to retain their continuing education records to submit to the national AAO or state chapter at the time of re-licensure.

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Are nursing continuing education credits available for the curriculum?

Cine-Med

No, as of January 1, 2008, the CCCM Web site no longer offers continuing education credits for nurses. Nurse Practitioner credits are still available after this date. Continuing credits are available for nurses through the CCNM Web site located at https://ccnm.thinkculturalhealth.hhs.gov.

Nurse Practitioners: This program is approved for 9.0 contact hours of continuing education by the American Academy of Nurse Practitioners. Program ID 1212440. This program was planned in accordance with AANP CE Standards and Policies and AANP Commercial Support Standards.

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Are nursing credits available for nurses practicing in the state of California?

No, as of January 1, 2008, this Web site no longer offers continuing education credits for nurses.

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Are pharmacy credits available for the curriculum?

No, as of January 1, 2009, this Web site no longer offers continuing education credits for pharmacists.

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Osteopathic Family Physicians

This activity, A Physician's Practical Guide to Culturally Competent Care, has been reviewed by the American Osteopathic Association (AOA) and is acceptable for up to nine (9) AOA Category 2-B credits for successful completion of the full program consisting of three 'Themes' with a required minimum cumulative score of 70%.

The American Osteopathic Board of Family Physicians (AOBFP) requires completion of various portions (Themes) of this program for its professionalism module as part of its Osteopathic Continuous Certification (OCC) process. Three (3) CME credits may be awarded for successful completion of each of three Themes.

Upon successful completion of the required Themes, mail (AOBFP/OCC Docs, 330 E. Algonquin Road, Ste. 6, Arlington Heights, IL 60005) or email (aobfp@aobfp.org) a copy of your completion certificate listing either credits. You may also send your certificate copy to AOA Department of CME (142 E. Ontario St., Chicago, IL 60611) to request the addition of CME credits to your record.

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For how long is the program accredited?

The cultural competency curriculum models are currently, and for the foreseeable future accredited for physicians, physician assistants, and nurse practitioners.

OMH is obligated per our accrediting agreement to post the expiration dates of continuing education programs, and this is common to other continuing education accredited courses. We are committed to ensuring that the reaccrediting process is completed in a timely manner so that the deadline extension occurs in a transparent and seamless way for users.

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How do I access my certificate?

To access your certificate, please select the My Progress link from the Course Toolkit section of the side navigation. At the top of this page, there is a purple box titled View/Print Certificate. Select this link and allow the certificate to download, which may take a few minutes.

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How do I increase the font size?

To increase the size of the font, you may adjust the settings on your monitor to increase your screen resolution. If you have a mouse with a track ball, you may press down the control key and move the track ball to increase the font size as well.

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I cannot proceed after answering the Self Exploration questions, what can I do?

Make sure to select "Submit my responses to proceed to the next section" in order to continue through course.

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What hardware does the DVD use?

The DVD, provided free of charge, can run on a PC and/or a DVD player attached to a television. If you are using a PC, you will need DVD video playback software installed on your system. If you are using an Apple Macintosh computer equipped with a DVD drive, the software is included with the system.

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What do I need to do if the PDF documents don't open?

If the PDF documents are not opening, you may not have Adobe Reader installed on your computer. The latest version is available for free at http://get.adobe.com/reader/ External Web Site Policy. If you have a previously installed version of Adobe Reader, you will need to first uninstall the older version and then install the latest version. If you are still unable to open the PDF, you may not have enough free memory available on your computer to open the file from your browser. In this case, you can download the individual documents onto your computer by right-clicking on the link and selecting 'save target as'. This option will allow you to view the documents locally anytime without having to download them again.

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What do I need to do if the links do not work on the PC?

You may not have the DVD@ccess application installed properly on your computer. For Windows users, navigate to the “DVD@ccess” folder on your DVD-ROM drive and double-click the file DVD@ccess.exe to install. When installed properly, you will see the DVD Access Icon icon in the lower right corner of your screen. The DVD@ccess software is installed on all Apple DVD-equipped computers; however, it may be disabled. To check if DVD@ccess is enabled, open up the DVD Player application and go to DVD Player -> Preferences -> Disc Setup, and verify that the checkbox labeled “Enable DVD@ccess Web links” is checked.

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What if I have installed DVD@ccess but it's not invoking the browser?

If you have installed DVD@ccess but it's not running, double-click on the DVD@ccess.exe file in the C:\Program Files\Apple Computer\DVD@ccess folder; the DVD Access Icon icon should now appear in the lower right corner of your screen.

If you have installed DVD@ccess and it is running, try closing the application by right-clicking on the DVD Access Icon icon and selecting Exit DVD@ccess. Then restart the application by double-clicking on the above mentioned file.

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What happens if I am already using the cccm.thinkculturalhealth.hhs.gov site to complete the course and I want to switch to using the DVD?

There is a separate section on the Web site for DVD users that is customized for users who prefer studying the material using the DVD and PDF documents. Switching between the online course at cccm.thinkculturalhealth.hhs.gov and the DVD section is transparent to you as your completed work is tracked on either site and you can log on with the same account.

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Can I get continuing education credit for both the DVD and the Web site?

No, the content is the same in both courses; no additional credits available for using both media (DVD and Web).

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My disc keeps skipping or has other playback problems, what can I do?

Always handle the disc from the sides and inspect it under the light—if there are fingerprints, wipe them off with a smooth cotton cloth. If there is a scratch, you may need to have the disc replaced.

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Are there different features available on the PC versus viewing the disc on a TV?

While the disc will play on both, playing the disc on a PC will allow for the use of embedded links on the disc—so that Web pages and other assets can be viewed while reviewing the disc on the PC. On the TV DVD player, these links are not accessible.

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When will I receive my DVD?

The DVDs for A Physician's Practical Guide to Culturally Competent Care have been replaced with online access to the video vignettes and iDVD site at https://cccm.thinkculturalhealth.hhs.gov/idvdusers/. We apologize for any inconvenience this has caused.

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