According to the information in the case, in what ways did Arturo Gonzalez face health risks because of his minority status?
According to the information in the case, in what ways did Dr. Brown’s personal beliefs, behaviors, and biases interfere with his ability to treat Mrs. Williams effectively?
In addition to what was discussed in the case for this module (the staff meeting) how could Dr. Brown have improved his interactions with Arturo Gonzalez and his mother, or Mrs. Williams?
In what ways are the following case characters at risk because communication and language assistance services were not provided? (1) the health care provider, Dr. Rivera; (2) the patient, Mrs. Lien; (3) the patient’s granddaughter and interpreter, Lisa Nguyen?
What were the advantages for Mrs. Gonzalez in Dr. Rivera's speaking her language, having some familiarity with her culture, and providing translated materials?
In addition to what they discussed in their staff meeting, how could the health care team have improved their interactions with Mrs. Lien and Mrs. Gonzalez?
If you were Dr. Johnson, how would you inform your colleagues about Mr. Gidada’s complaint and that his community members do not feel welcome in the office?
Mrs. Smith mentioned (1) immunizations, (2) asthma, and (3) eligibility for children's health insurance programs as areas for which she wanted to collect individual patient data. What other data would be useful for Mrs. Smith to have about her pediatric patients, and how could she obtain the data?
In addition to what was discussed in the staff meeting (the case for this module), how could the medical team develop partnerships to address problems with (1) asthma management, (2) the health of the Ethiopian community, (3) lack of immunizations, or (4) lack of medical insurance for children?